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API Monogram & APIQR: Contact

Sales and Applications

For future and current clients interested in adding API certification programs to their portfolio including Monogram, API Spec Q1, API Spec Q2, ISO 9001, ISO 14001 and OSHAS 18001.

Worldwide Representatives

For information about API programs and services, we welcome you to contact our local offices or contracted representatives in the countries or regions included on the linked page.  API operates from offices in Washington DC, Houston, Beijing, Singapore, Dubai and Rio de Janeiro.

General Program Information

For general program information about Monogram and API Quality Registrar, and current clients who have questions about their licenses, certifications, audit report reviews, and myCerts facility information.

Audits

For current clients who have questions about their upcoming, scheduled, or future audits.

Billing

For customers who have questions about an API invoice for their application, audit or annual fees.

Disputing the Validity of an Individual Nonconformity

If a client wishes to dispute the validity of an individual nonconformity before API makes a certification decision, the client should dispute the nonconformity when submitting their corrective actions using the API's myCerts website. The client should provide an explanation of why the nonconformity is not valid along with evidence to support their conformance to the applicable requirement(s).

Clients may appeal API licensing and certification decisions. Appeals must be signed and submitted in writing to:

Manager of Operations
APIQR and API Monogram Program
American Petroleum Institute
1220 L Street NW

Washington, DC 20005


All appeals must be submitted within 30 days of the certification decision date and include all the following:
  • An explanation of the issue in dispute
  • The specific reason why the client believes the decision was in error, with evidence to support the client's claim
  • The specific outcome the client is seeking

Clients should provide specific factual evidence to support their appeal.  This evidence should indicate why API’s decision was in error or otherwise went against the intent of the API specifications and standards and/or the other program requirements.  

Providing a root cause and reasons why an organization’s Quality Management System was not maintained and /or why the client’s organization failed to meet program requirements is not grounds for an appeal.

Clients must pay a $1000 US Dollar filing fee.  Clients will be invoiced for this amount when the appeals letter is received.  The fee shall be returned if the matter is resolved prior to an appeals hearing;

Following its procedure for appeals, for those appeals which API determines to merit independent review, API will convene an independent Appeals Board to review the appeal and give all parties involved the opportunity to be heard. The decision of the Appeals Board will be communicated in writing to API and to the appellant.

Customer Feedback /Complaints

API appreciates customer feedback, including complaints. We consider complaints as one way to improve our processes. Complaints against API or its clients may be transmitted to Certification@api.org, or to any API employee by letter, email, fax, phone or in person. API personnel will attempt to resolve the issue upon receipt. If the complaint requires further investigation, API will initiate its corrective action process to address the complaint.

Nonconformance Reporting (NCR)

When purchasers and users find API licensed or certified suppliers not in conformity with the applicable product or management system standards, API wants to know. The Nonconformance Reporting website is designed to allow purchasers to report; 1) suppliers of nonconforming product and services; and / or 2) suppliers that are failing to meet quality management system or other program requirements.